{"id":11,"date":"2025-08-04T03:30:49","date_gmt":"2025-08-04T03:30:49","guid":{"rendered":"https:\/\/grupoquillagua.cl\/tienda\/?page_id=11"},"modified":"2025-08-05T23:47:13","modified_gmt":"2025-08-05T23:47:13","slug":"reembolso_devoluciones","status":"publish","type":"page","link":"https:\/\/grupoquillagua.cl\/tienda\/reembolso_devoluciones\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"<style>.kb-row-layout-id11_c81238-48 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id11_c81238-48 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id11_c81238-48 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);min-height:400px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id11_c81238-48{background-image:url('https:\/\/grupoquillagua.cl\/tienda\/wp-content\/uploads\/2025\/08\/Banner-pc.jpg');background-size:cover;background-position:center center;background-attachment:scroll;background-repeat:no-repeat;}.kb-row-layout-id11_c81238-48 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id11_c81238-48 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id11_c81238-48 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id11_c81238-48{background-image:url('https:\/\/grupoquillagua.cl\/tienda\/wp-content\/uploads\/2025\/08\/Banner-mv.jpg');background-size:cover;background-position:center center;background-attachment:scroll;background-repeat:no-repeat;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id11_c81238-48 alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column11_f9aac7-42 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column11_f9aac7-42 > .kt-inside-inner-col{flex-direction:column;}.kadence-column11_f9aac7-42 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column11_f9aac7-42 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column11_f9aac7-42{position:relative;}@media all and (max-width: 1024px){.kadence-column11_f9aac7-42 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column11_f9aac7-42 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column11_f9aac7-42\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id11_f3597b-1d > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id11_f3597b-1d > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id11_f3597b-1d > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id11_f3597b-1d > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id11_f3597b-1d > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id11_f3597b-1d > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id11_f3597b-1d alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column11_5d1bc1-8a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column11_5d1bc1-8a > .kt-inside-inner-col{flex-direction:column;}.kadence-column11_5d1bc1-8a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column11_5d1bc1-8a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column11_5d1bc1-8a{position:relative;}@media all and (max-width: 1024px){.kadence-column11_5d1bc1-8a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column11_5d1bc1-8a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column11_5d1bc1-8a\"><div class=\"kt-inside-inner-col\">\n<h1 class=\"wp-block-heading\">Pol\u00edtica de Devoluciones y Reembolsos<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">En Quillagua Tienda nos comprometemos a ofrecer una experiencia de compra satisfactoria. Nuestra pol\u00edtica de devoluciones es la siguiente:<br><br><strong>1. Productos digitales (MP3 descargables)<\/strong><br>&#8211; No se aceptan devoluciones ni reembolsos.<br>&#8211; Si hay problemas t\u00e9cnicos con el archivo, cont\u00e1ctanos dentro de 3 d\u00edas.<br><br><strong>2. Productos f\u00edsicos (memorias USB, recuerdos, merchandising)<\/strong><br>&#8211; Se aceptan devoluciones por fallas, da\u00f1os o errores en el env\u00edo.<br>&#8211; El plazo es de 7 d\u00edas h\u00e1biles desde la recepci\u00f3n.<br>&#8211; El producto debe estar sin uso y en su empaque original.<br><br><strong>3. Procedimiento<\/strong><br>1. Escribir a contactos@grupoquillagua.cl con n\u00famero de pedido y evidencia del problema.<br>2. Evaluamos el caso y damos instrucciones.<br>3. Si procede, se realiza cambio o reembolso.<br><br><strong>4. Costos de env\u00edo<\/strong><br>&#8211; Nosotros cubrimos el env\u00edo si el error es nuestro.<br>&#8211; El cliente cubre el env\u00edo si la devoluci\u00f3n es voluntaria.<br><br><strong>5. Productos personalizados<\/strong><br>No se aceptan devoluciones ni reembolsos salvo fallas atribuibles a Quillagua.<br><br><strong>6. Tiempo de reembolso<\/strong><br>5 a 10 d\u00edas h\u00e1biles desde la aprobaci\u00f3n.<br><br><strong>7. Contacto<\/strong><br>contactos@grupoquillagua.cl<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Devoluciones y Reembolsos En Quillagua Tienda nos comprometemos a ofrecer una experiencia de compra satisfactoria. Nuestra pol\u00edtica de devoluciones es la siguiente: 1. Productos digitales (MP3 descargables)&#8211; No se aceptan devoluciones ni reembolsos.&#8211; Si hay problemas t\u00e9cnicos con el archivo, cont\u00e1ctanos dentro de 3 d\u00edas. 2. Productos f\u00edsicos (memorias USB, recuerdos, merchandising)&#8211; Se&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"default","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/grupoquillagua.cl\/tienda\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/grupoquillagua.cl\/tienda\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/grupoquillagua.cl\/tienda\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/grupoquillagua.cl\/tienda\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/grupoquillagua.cl\/tienda\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":13,"href":"https:\/\/grupoquillagua.cl\/tienda\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":211,"href":"https:\/\/grupoquillagua.cl\/tienda\/wp-json\/wp\/v2\/pages\/11\/revisions\/211"}],"wp:attachment":[{"href":"https:\/\/grupoquillagua.cl\/tienda\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}